Return policy

We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read our return policy carefully to understand our procedures and policies.

1. Eligibility for Returns

Items must be returned within 30 days of receipt. The 30-day period starts from the day you receive your order and gives you ample time to inspect the item and decide if it meets your expectations. Ensure you keep the receipt or proof of purchase.
Items must be unused, unworn, and in the same condition that you received them. Returned items should not show any signs of wear or damage. It's important to try on items carefully to avoid any marks or alterations that could render the item non-returnable.
Items must be in the original packaging, with all tags and labels attached. Returning items in their original packaging helps ensure that they are protected during transit and can be resold. Please do not remove any tags or labels until you are sure you want to keep the item.

2. Non-Returnable Items

Personalized or custom-made items are non-returnable. These items are made specifically for you based on your specifications, making them unique and unable to be resold. Please double-check all custom details before placing your order.
Items marked as final sale cannot be returned. Final sale items are deeply discounted and are not eligible for returns or exchanges. This policy helps us manage inventory and offer these items at lower prices to customers.
Gift cards are non-returnable and non-refundable. Gift cards are considered a form of currency and cannot be returned or exchanged for cash. Please ensure that gift card purchases are final before completing the transaction.

3. Return Process

To initiate a return, please contact our customer service team with your order number and reason for return. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN). This step is crucial to ensure that your return is processed smoothly.
Once your return is approved, you will receive a Return Authorization Number (RAN) and return instructions. The RAN helps us track your return and ensures that it is processed correctly. Follow the provided instructions to prepare your item for return.
Package the item securely and include the RAN inside the package. Use the original packaging or a suitable alternative to protect the item during shipping. Including the RAN inside the package helps us identify your return and expedite the processing.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. If the return is due to an error on our part, such as a defective or wrong item, we will cover the return shipping costs. Otherwise, return shipping costs are the customer's responsibility.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. This ensures that you have proof of shipment and can track the return package until it reaches us. Shipping insurance provides added protection against loss or damage during transit.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. The inspection process ensures that the item meets our return criteria. If the item is in acceptable condition, we will proceed with the refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days. The refund processing time may vary depending on your payment method and financial institution. Please allow some time for the credit to appear in your account.
Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error. This policy ensures that we can maintain competitive pricing while covering necessary expenses. In cases where we are at fault, we will cover all associated costs.

6. Exchanges

If you need to exchange an item for a different size or color, please contact us. We will guide you through the exchange process and provide the necessary instructions. This ensures that the exchange is handled efficiently and meets your requirements.
Exchanges are subject to product availability. We will make every effort to accommodate your exchange request, but some items may be out of stock or discontinued. In such cases, we will offer alternative options or a refund.
If the item is no longer available, we will process a refund instead. Our goal is to ensure your satisfaction, whether through a successful exchange or a refund. We appreciate your understanding in cases where specific items cannot be replaced.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. Provide detailed information and photos of the damage or defect. This helps us assess the issue and take appropriate action. We will work with you to resolve the problem promptly.
Provide detailed information and photos of the damage or defect. This helps us assess the issue accurately and determine the best course of action. Detailed information allows us to understand the problem and provide an effective solution.
We will arrange for a replacement or refund as quickly as possible. Our priority is to address your concerns and ensure you are satisfied with your purchase. We will coordinate the return and replacement or refund process to minimize any inconvenience to you.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Refunds may take some time to appear in your account, depending on your bank’s processing times. Ensure you allow sufficient time for the refund to be processed before taking further steps.
Then contact your credit card company; it may take some time before your refund is officially posted. Credit card companies have varying processing times for refunds. Contacting them can provide more information about when you can expect to see the refund in your account.
If you’ve done all of this and you still have not received your refund, please contact us. We will assist you in tracking the status of your refund and resolving any issues that may be delaying it. Your satisfaction is important to us, and we are here to help.

9. Contact Us

If you have any questions about our Return Policy, please contact us. We are here to provide assistance and ensure that you have a clear understanding of our policies. Your feedback and inquiries help us improve our services and address any concerns you may have.

We appreciate your business and are committed to providing you with high-quality products and excellent customer service. Thank you for shopping with premierjerseyoutlet.com!